How to Find a House Cleaner in Melbourne

House cleaner pouring cleaning chemicals into a bucket

Modern life is busy. From work to family commitments to errands, it’s easy to feel overwhelmed by the pressures of modern life and often cleaning falls to the bottom of the to-do list.

If you’re finding that your house cleaning is beginning to slip, then it may be time to enlist the help of a professional cleaning service in Melbourne. By scheduling a regular cleaning service for your home or apartment you can ensure that your home is sparkling clean and clutter-free, so you can worry about the more important things – like spending time with your friends and family. 

We know that it can be daunting to choose a cleaning service if you have never hired a Melbourne house cleaner before, but we’re here to assure you that it’s more simple than you think. 

So, where do you go about finding a good Melbourne house cleaner and how can you make sure that the cleaning service they provide suits your individual needs and your budget?

Simple. It all starts right here. We’ve compiled a list of top tips and tricks for finding a Melbourne cleaning service – so regardless of whether you live in South Yarra, Brighton or Fitzroy, you can find the right cleaner for your home and your cleaning needs. 

Decide your budget

The first thing you need to do before you even begin your search for a Melbourne house cleaner is to figure out your budget. There’s no point requesting a quote from a bunch of cleaning companies only to realise they are all way out of your budget, so by doing this right away, you can narrow your search and avoid being overwhelmed with options.

Most cleaners in Melbourne are competing against one another primarily on the basis of price, so by knowing your budget you can get the best deal from home cleaning companies and can request a price match. 

However, it is worth noting that some cleaners may agree on a price and then over-service the customer when it comes to cleaning, so always try to negotiate a fixed price ahead of time, so you aren’t slapped with surprise fees after the fact. 

Negotiate a fixed rate

It’s natural to want a great clean at the lowest price, but you also want to ensure that you get the best clean for your money.

Often, Melbourne house cleaners who are paid by the hour will take much longer to complete their scheduled cleans, as they naturally drag the job out – which is understandable if the hourly rate is low. However, by negotiating an upfront fixed rate, without any hidden fees or add ons, you can ensure that you receive the best house clean for your money and will not have to vacate your home for several hours at a time while your cleaner takes their time cleaning your house.

Negotiating a fixed price is better for those who want to schedule regular or recurring cleans, as you know how much money you will be spending on a cleaner each month and can set that aside or set up a direct debit.

Customer reviews and testimonials

You would never try a hot new restaurant in Melbourne without first looking at the reviews, so why should your home cleaning service be any different?

Always ensure you check out the online reviews and testimonials of cleaning companies before scheduling a clean. For this, always start on their website, but you can also find reviews on Google, Facebook and third party websites like TrustPilot. It’s easy to show the ‘highlight reel’ of happy customer testimonials on your website, which is why it’s always important for you to do your due diligence and find out what other people are saying about them online.

It’s also worth finding out what the cleaners and staff have to say about the company online. You can find current and former staff reviews of Melbourne cleaning companies on websites, such as Glassdoor, and this will give a good indication of the level of their service and treatment of their cleaners. 

Discover their cleaning service

This might seem a bit obvious, but you want to make sure that the cleaning provider you choose actually provides the services you need. For example, if you’re looking for a deep clean that includes carpet cleaning, then you want to make sure that during your research process that the Melbourne cleaning services you look at include this as part of their offering.

Some professional cleaners only include specific services as an add on, so if this is the case for your chosen house cleaning provider, make sure they include this service in the initial quote – so you can get a real idea of how much it will cost. In the same way, you should check whether chosen cleaning companies will provide their own equipment, such as vacuum cleaners and carpet steam cleaners. If they don’t provide their own tools and equipment, then this will come at an additional cost to you and if any of your cleaning appliances break you will need to foot the bill.

Not all professional cleaning services are the same, which means that the services they offer will vary, too. Who you choose will depend on your individual needs and each cleaner will have their own speciality, such as end of lease cleans for Melbourne properties, AirBnB cleans, deep cleans, construction cleaning, or something else completely. This is why doing your research is so important, so you can find the right cleaner for the job.

Are their cleaners vetted and insured?

This is an important consideration when looking for a house cleaner in Melbourne, as you want to ensure that whoever is cleaning your home has been vetted beforehand. 

Many Melbourne cleaning providers will claim that their cleaners have passed police checks on their website, so make sure you check the validity of these claims before booking your first clean. You want to be able to trust the cleaner you have allowed into your home, so this will give you peace of mind and help you to avoid any unnecessary risks.

Meanwhile, it’s important to make sure that any cleaner in your home is insured – specifically public liability insurance. This provides a certain level of comfort that if anything is damaged in your home then the cleaner can pay for the damages. A cleaner without such insurance can still be held responsible, but may not have the funds to cover the damages.

What questions to ask Melbourne cleaning companies

Before you jump in and schedule a clean solely based on price, it’s always important to ask them some questions.

Obviously, your questions may differ, depending on what you need from your cleaning service. But, some of the questions you might want to ask include:

  • How long will it take you to clean my home?
  • What’s included and excluded from my clean?
  • How much experience do you or your team have?
  • Do you offer any guarantees?
  • Do you provide your own equipment and tools?
  • Are your cleaners police checked and fully insured?

If the cleaning service is able to easily answer these questions, then that is a good indication they might just be up to the task of becoming your new house or apartment cleaning provider.

Feeling confident you know what to look for in a professional house cleaner? Check out Calibre Cleaning’s House Cleaning Service. We’re the #1 rated house cleaning service in Melbourne and service suburbs all over Melbourne, including South Yarra, Brighton, Brunswick and more. 

What to do once you’ve found your ideal cleaner?

Now that you’ve freed a few hours from your schedule every week, check our list of best things to do around Melbourne.