About Calibre Cleaning
Our mission is to provide outstanding cleans, whilst delivering world class customer service
Who We Are
Calibre Cleaning started with a simple goal, to offer a better house cleaning service to locals in Melbourne. We strived to do this through offering an easier experience for finding excellent cleaners, and a focus on customer service.
We cleaned our first home in 2015, and have since grown to offering cleaning services throughout Australia. We have expanded our cleaning teams and head office team, but still have the same vision that drives what we do, and how we do it.
Our goal for the future is to keep finding ways to offer a better house cleaning experience; and to make our customers' lives easier through cleaning and customer service.
Calibre Cleaning's 2022 team retreat to Boracay, Philippines
Meet Our Team
When you call, email, or livechat us, you speak with one of our passionate customer service team members.
Rocky Vuong, Founder & Director
I enjoy solving the many problems that arise when running a company. My goal is to ensure we are always in line with our company's mission of delivering outstanding cleans and world class customer service.
When I'm not working on Calibre Cleaning, I love a beer or three with some mates.
Frances, Head of Operations
One of my few joys in life is serving others. Helping people, creatively solving problems, and going above and beyond what is required brings me immense joy and fulfillment. I believe in serving people earnestly and embodying the true meaning of service. Leaving a positive impact on the world around me inspires me to be better every day. Being able to make a difference in someone's life is the penultimate reward for me, and I strive to continue serving others with compassion and empathy.
Outside of Calibre, I enjoy long car rides with my husband and kids, baking cookies, making coffee and hanging out at the local cafes with my friends. I also quite enjoy experiencing new cultures through traveling.
Emily, Operations Manager
My passion for helping others is intertwined with my personal and professional experiences. I have been helping people for over six years as a career. My core role is to keep my team in line with Calibre's values and mission, delivering world-class customer service. I ensure that Calibre provides the best experience for our customers and business partners.
Outside Calibre, I am busy cleaning my home, watching Netflix, going out for a run, or probably catching up with friends.
Jho, Accounts Specialist
Being a real team player, there's nothing I enjoy more than helping my awesome colleagues achieve their goals! My mission is crystal clear: streamline our financial processes, tidy up the numbers game, and stay on the right side of the accounting rulebook.
Outside work, I particularly relish the opportunity to unwind at beaches with no cellular coverage, allowing myself to disconnect from the digital world and fully appreciate the serenity of nature.
Jan, Customer Service Team Leader
I like being in Customer Service because it also makes me happy when I get to personally serve and help others. I make sure that how I perform my duties will make the customer want to come and use our services again. I also want to be a helping hand to my team to build each other up and get better for ourselves and the company. I strive to learn new things along the way and apply the good things in my life to attain my goal and leave my comfort zone.
I mostly enjoy watching movies, playing video games, cooking, and spending time with my family.
Che, Sales Team Leader
My more than a decade of experience in sales and customer service has given me a thorough grasp of and the ability to appraise various customer circumstances. The gap will be filled by providing solutions and options with tailored fit resolutions. I'm a doer, an optimist, and a lifelong learner. For me, life is a never-ending learning process, and we never get too old to learn.
I adore travelling and playing internet games.
Edgar, Assigning Team Leader
I want to be that "someone" who impacts the people I interact with. In a way, they'd remember me as the one who listened to them and made them happy with the customer service. Achieving that makes me feel satisfied, knowing that I was able to attend and provide them service/s that exceeded their expectations.
I am fond of playing mobile video games in my free time, especially while eating my favourite comfort food; burger and pizza.
Raphael, Recruitment Team Leader
Helping others out is something I love to do and doing what I love for a living is the long-term goal that I’ve achieved with Calibre Cleaning. As a recruiter, I have the duty to let the company grow by hiring more cleaners, but I’m also obligated to look for those who put their heart and mind into their job to provide quality service for our customers.
I like to go out for coffee with my loved ones when I have free time.
Mary, Subject Matter Expert
I have a soft spot in helping others since childhood. When I started to work, customer service is one of my forte . My goal is to make every customer happy by going above and beyond in every situation . I am an outgoing person with a positive attitude. Also, I love visiting new places and meeting new people.
When out of work, what makes me happy and relax is to watch movies like sci-fi and anime, singing and sometimes I draw.
Shedilyn, Subject Matter Expert
I like how I can give my best in extending help to people, and it is a fantastic experience making their day by resolving their problems and making them feel a bit better. Through customer service, I can connect to people and learn from them too. Talking to people helps me grow and improve from who I was yesterday; thus, I strongly relate to this job.
I enjoy my off-work time by reading books, watching Netflix movies and Tedtalks videos and going out for coffee
Belle, Customer Service
Helping others has always made me feel fulfilled, and the satisfaction it gives me is immeasurable. My experience as a customer service representative has been significant because I've been able to help customers and engage with many different people. Interacting with various individuals feels like experiencing a different culture, and experience is always the best teacher in my opinion. I will always be grateful to Calibre for providing me with a chance to help others.
I enjoy playing with my dog when I have free time. Along with eating ramen and watching movies and vlogs.
Luther, Customer Service
As a customer service representative at Calibre Cleaning, my objective is to provide exceptional assistance to customers, resolving their issues and ensuring their satisfaction. I actively listen, respond empathetically, and handle various inquiries with professionalism, leveraging my product knowledge and continuous learning to exceed customer expectations. aim to exceed customer expectations and leave them satisfied with the resolution.
In my free time, I enjoy playing mobile games, singing at Karaoke nights, and night swimming.
Sheena, Customer Service
Being part of the Customer Service industry helped me understand the customers better as well as the staff working behind the scenes. Being able to provide solution and resolution is a skill I learned and I apply in my daily life. The passion and drive I have to provide an excellent service is what keeps me going. Having to make my customers happy at the end of each call is very fulfilling.
Outside of work, I wear a different hat. I’m a mom and a businesswoman that loves to travel, loves K-pop, K-drama, C-drama, C-pop and T-pop!
Ann, Customer Service
Growing up, helping others is at the core of who I am, and my role as a customer service representative allows me to translate that passion into meaningful action. The satisfaction derived from assisting customers goes beyond just a job; it’s a personal fulfillment. Every interaction is a unique opportunity to connect with diverse individuals, almost like immersing myself in different cultures. Through these experiences, I’ve come to appreciate that true understanding comes from hands-on engagement.
As a fur mom to my 7 furbabies, I love spending time with them when I’m not at work.
Kim, Customer Service
What fuels my passion for customer service is the opportunity to make a positive impact on someone’s day. Every interaction is a chance to provide support, solve problems, or simply brighten someone’s experience. It’s the satisfaction of turning a challenging situation into a positive one and knowing that I’ve contributed to making someone’s day a little better. Building connections, understanding needs, and going the extra mile to ensure satisfaction – these aspects of customer service resonate with me. There’s a joy in creating a positive and memorable experience for customers, and that’s what keeps the passion alive.
In my downtime, you’ll often find me watching YouTube tutorials or catching up on the latest movies and TV shows. If the weather’s right, I might take a stroll outdoors, or some quality time with friends and family, be it through a game night or a leisurely chat over a cup of coffee.
Erika, Customer Service
Working in customer service is truly fulfilling for me because it lets me connect with people on a personal level. I love being the link between our customers and the solutions they’re looking for. Every chat or call, no matter how small, is a chance to brighten someone’s day. I’m grateful for the opportunity to listen, understand, and help address concerns, building a sense of trust and satisfaction. It might be a simple role, but the genuine gratitude from customers makes it incredibly rewarding. In the world of customer service, I’ve learned the power of empathy and the positive impact of lending a helping hand, and that’s what inspires me every single day.
I enjoy both hiking in nature and baking at home. Hiking gives me a sense of accomplishment, and baking brings joy and comforting smells to my kitchen. It’s a perfect mix of outdoor adventure and cozy home moments.
Del, Sales Representative
With 7+ years of experience in customer service and sales; working with people and helping customers find the right solutions have come very naturally for me. I always aim to deliver results. I believe that my exposure to various industries throughout my career will be a vital contribution to a company's success.
When out of work, I love spending quality time with my daughter while having a cup of coffee on the side and I also enjoy travelling with fam.
Joyce, Sales Representative
Having the 'Always be closing' & "putting a smile on their face" mindset has made me thrive both in the Sales & Customer Service Industry for quite some time now. I always make sure to find the best tailor-fit solution to my client's needs. Quality is my top-tier priority for all of my closed won deals. I find joy & satisfaction whenever I make them repeat our 'high calibre' cleaning services and aims to keep them as regulars.
During my offs, I make sure not to skip a Spa day to balance work and life while working full-time remotely.
Meds, Sales Representative
I am a driven salesperson with an unwavering passion for connecting with customers and closing deals. Building rapport is one of my charismatic skills, I made my customers smile that's for sure plus a knack for understanding client needs. My positive attitude and persuasive communication skills make me a formidable force in the world of sales.
I love to cook and clean while listening to music in my free time because I find them very therapeutic. PS - Don't forget my love for plants, especially during the pandemic. Huge Stress reliever.
Karstein, Assigning Coordinator
I enjoy interacting with people every day, from someone in my family, on the bus, mall, and definitely in my job as customer service. Being able to do what you like as a career is something that stays longer. I am just thankful for the opportunity to do that with Calibre Cleaning.
I like cooking and baking when I am off work.
Melchizedek, Assigning Coordinator
I love growing as an individual and learning how to give more to others without expecting anything in return. Being a Customer Service Representative, I love making connections and, like every transaction seamless, creating a happy and satisfied customer.
I like watching movies and cooking in my free time.
Neil, Assigning Coordinator
As a person with high interpersonal skills and an empathic nature, I find joy in meeting new people and building connections. This is the very reason why I have spent more than 5 years of my life working in customer service. There is something special about interacting with a diverse range of customers as you can gain insight into different perspectives and experiences, thereby expanding your own worldview and broadening your understanding of the world. Ultimately, I believe that the ability to connect with others is a powerful tool that can make a significant difference in the world. Whether in customer service or in any other aspect of life, the ability to empathize, communicate effectively, and build relationships can lead to more positive interactions and a greater sense of community.
I love traveling solo and I enjoy reading and collecting self-help books.
Ruel, Assigning Coordinator
I choose customer service because I enjoy meeting new people. I enjoy making a positive difference in their day and find resolving challenging customer service concerns rewarding. Calibre allows me to maximize my potential, helps me grow as an employee, and helps me reach my professional goals. I enjoy working for a company that supports "work-life balance" at its finest.
I am just a home-buddy person out of the office but a "one-call-away" friend. I enjoy spending my free time watching mini-vlogs on Tiktok, and if I want to, I'd like to hang out with my friends and do things we love the most.
Karla, Assigning Coordinator
Becoming a single mom at an early age I had to raise my child all by myself and experience all the hardships that fit that role. With 1 decade of experience under my belt in the call center industry, I have learned to empathize with my customers, listen and understand them, read between the lines, and give them the quality service they deserve without any judgment. And because of this, I was able to exceed everyone’s expectations, I achieved awards for my hard work so I could give my daughter a comfortable life and a bright future. Although I'm no longer a single mom those values, traits, and attitudes have continued to drive me to this day.
Outside work, I enjoy spending my time playing with my son. We usually go on road trips to explore beautiful places in Mindanao and Cebu.
Kevin, Recruitment Specialist
As a recruiting nerd, I love people. I love getting to know people's stories, and I love helping them find the perfect place to use their skills and talents. I also love the challenge of finding the right people for the right jobs. It's like putting together a puzzle, and it's incredibly rewarding when you find the perfect match.
When I'm not immersed in the world of recruitment wizardry, I'm a proud homebody at heart. You'll often discover me immersed in virtual worlds, gaming with friends, or indulging in epic binge-watching sessions of TV shows and movies. As a connoisseur of life's quieter pleasures, I infuse my world with enthusiasm and creativity, making every day at home an adventure in itself.
Fe, Recruitment Frontliner
Attitude is the attribute that makes a person successful. I believe as a recruiter at Calibre, my job is to be someone who opens paths and opportunities to those who are in need of them. I want to be a bearer of good messages for the people around me.
Outside of work, I am addicted to reading novels and watching movies and documentaries.