We’ve gathered the most common questions from our clients to help you understand what to expect when choosing Calibre Cleaning. If you need help finding the information you’re looking for or have any other questions, our friendly customer service team is always here to assist you.
To help find the information you need much easier, we’ve divided these questions into sub-groups based on different topics such as booking, payment, and customer support. By organising the FAQs this way, you can quickly navigate to the relevant section and get the answers you’re looking for without any hassle.
Part 1: Booking, Scheduling, and Our Services
Booking a cleaning service with us is easy! You can either book online or give us a call. Pick a date and time that works for you, and we’ll handle the rest.
We are available to clean 7 days a week, from 8am to 6pm. Choose a date and time that fits your schedule, and we’ll be there!
Yes, you can cancel or reschedule your appointment anytime. We understand that life happens, and we’ll work around your schedule.
While we strive to accommodate your preferred date and time, we recommend booking at least a few days in advance to ensure availability. If you have a specific date in mind, the earlier you book, the better.
Absolutely! We offer customised cleaning services tailored to your needs. If you require cleaning for a specific room or area, just let us know when booking, and we’ll accommodate your request.
Of course! We understand that you may have specific cleaning priorities. Feel free to provide a list of areas you’d like our cleaners to focus on during your appointment, and we’ll ensure those areas receive extra attention.
In addition to house cleaning and End of lease cleaning, we offer Steam cleaning (available as an add-on or standalone), and the option to include Deep cleaning and Spring cleaning for your house cleaning needs. We also offer office cleaning, after builders cleaning, and some commercial cleans. Find out how we can help with your cleaning needs by calling us at 1300 991 368
We offer meticulous attention to detail, whether it’s an end-of-lease clean or a regular house clean. You can find a comprehensive list of what we’ll clean on our website. If you have specific cleaning needs, don’t hesitate to reach out to our customer service team for more information.
Our professional cleaners bring all the necessary cleaning supplies and tools to ensure a thorough and efficient cleaning experience for your home.
Absolutely! We prioritise using eco-friendly cleaning products to promote a clean and healthy environment. If you have specific preferences, please let us know, and we’ll accommodate your request.
To help us provide the best cleaning experience, we recommend decluttering your home and putting away any personal items or valuables before our cleaners arrive. This allows our team to focus on cleaning tasks and ensures a more efficient process.
It’s entirely up to you! If you prefer to be home during the cleaning appointment, that’s perfectly fine. If you’d rather not be present, just ensure that our cleaners have access to your home and any necessary instructions.
The duration of a cleaning appointment depends on the size of your home, the type of cleaning service, and your specific requirements. Our cleaners work efficiently to provide a thorough clean in a reasonable time frame.
Yes, we offer office cleaning services to provide a neat, organised, and hygienic workspace for you and your colleagues. Contact us for more information or to book our commercial cleaning services.
Part 2: Price Quotes and Payment
Visit our website and use our instant quote feature to get an estimate for your next house cleaning service. Simply input your preferences and contact information to receive your quote.
Yes, we offer discounts of up to 20% for regular clients. Choose a cleaning schedule that fits your needs, and enjoy our high-quality service at a discounted rate. Moreover, we occasionally offer special promotions and discounts for our cleaning services. Keep an eye on our website or subscribe to our newsletter for the latest deals and offers.
Our cleaning rates are based on the size of your home, the type of cleaning service requested, and the frequency of service. Visit our website or contact our customer service team for a personalised quote.
Payments are made securely online through Stripe. You can pay for the service after completion, and there are no contracts or hidden fees.
Yes, we offer gift cards and vouchers for our cleaning services. They make a thoughtful and practical gift for friends, family, or colleagues. Contact our customer service team for more information on how to purchase a gift card or voucher.
Part 3: Customer Satisfaction, Support, and Safety
Our Calibre Guarantee means we won’t leave your home until you are completely satisfied with our service. If you aren’t satisfied, let us know, and we’ll come back to re-clean at no extra cost.
Our customer service team is available 7 days a week via phone and email. Feel free to contact us with any questions or concerns.
Yes, all our cleaners undergo a thorough background check and are fully insured. We take great care in selecting and training our cleaning professionals to ensure that you receive the highest quality service.
We understand the importance of consistency and familiarity when it comes to cleaning your home. If you have a preferred cleaner, please let us know when booking your appointment, and we will do our best to accommodate your request.
Your feedback is important to us! We always appreciate hearing from our clients, as it helps us improve our services. You can share your feedback with our customer service team through phone, email, or live chat. You can also leave a review here.
Our hiring process includes a thorough background check, in-person interviews, and rigorous training to ensure that we have a team of professional and trustworthy cleaners who are committed to providing exceptional service.