Got questions about booking a clean? We've answered the most common ones below. If you can't find what you're looking for, our team is just a call away.
Who we are, where we started, and why thousands of Australians trust us with their homes.
We started in Melbourne back in 2015 with a simple idea: make booking a quality cleaner as easy as ordering food online. Since then, we've completed over 50,000 cleans and expanded to 10 cities across Australia. Our founding team still runs the business today.
Both, actually. We're Australian-owned and headquartered in Melbourne, but we've built local teams in each city we operate. Your cleaner lives and works in your area - they're not being dispatched from a call centre interstate. That local knowledge makes a real difference.
About 60% of our bookings are end of lease cleans - it's what we've built our reputation on. The rest is split between regular weekly/fortnightly house cleaning, deep cleans for special occasions, and move-in cleans for people wanting a fresh start in their new place.
We built our booking system from scratch so you can get a price and book in under 60 seconds - no waiting for quotes or playing phone tag. Every cleaner goes through police checks and our own vetting process. And if something's not right, we fix it. No arguments, no runaround.
Where we operate and how to check if we've got cleaners in your neighbourhood.
We're currently in Melbourne, Sydney, Brisbane, Perth, Adelaide, Canberra, Hobart, Gold Coast, Newcastle, and Darwin. Within each city, we cover the metro area plus most surrounding suburbs within about 40km of the CBD.
Pop your suburb into our booking form on the homepage. It'll tell you straight away if we've got cleaners available near you and show you pricing. Takes about 10 seconds.
Often, yes. We have same-day and next-day slots available most weeks, though end-of-month periods book out fast (lots of lease endings). If you need a specific date, booking 3-5 days ahead is your safest bet.
Cleans are available Monday through Sunday, generally between 8am and 6pm. Morning slots (8am-12pm) are the most popular and book out quickest. Our customer support team works 7 days if you need help with your booking.
How our bond cleaning works, what's included, and our guarantee to get your bond back.
Yes - it's called our bond-back guarantee. If your real estate agent or landlord flags any cleaning issues on the final inspection, we'll come back within 72 hours and fix it at no charge. We've been doing this since 2015 and it's why most of our bond clean bookings come from referrals.
Everything a property manager checks: oven and rangehood (inside and out), all cupboards wiped down, bathroom tiles and grout scrubbed, toilet descaled, window tracks cleaned, light switches wiped, skirting boards dusted, ceiling fans, and all floor surfaces. We work from a 50+ point checklist. Carpet steam cleaning is an optional add-on.
If you lose bond specifically due to cleaning issues we missed, we'll either re-clean for free or refund what you paid us - your choice. We also have our $50+ Money-Back Guarantee which covers you for minor deductions. Full details are on our guarantee page.
As soon as you know your move-out date. The last week of the month gets slammed with lease endings, and weekend slots go fast. Two weeks notice is ideal. One week is usually fine. Less than that and we'll do our best, but no promises on timing.
How to book, what you'll pay, and our flexible approach to scheduling.
Head to our website, enter your property details (bedrooms, bathrooms, property type), pick your date and time, and you're done. The whole thing takes about 60 seconds. You'll get an instant confirmation email with your cleaner's details. No phone calls needed unless you want to chat.
It's based on your property size - number of bedrooms and bathrooms - and the type of clean you need. The price you see on the booking form is the price you pay. We don't add GST on top, there's no call-out fee, and we don't charge extra for weekends.
Nope. You pay after the clean is done. We'll send you a payment link once your cleaner marks the job complete. We take Visa, Mastercard, and bank transfer.
No contracts, ever. If you set up a recurring clean (weekly, fortnightly, or monthly), you can skip, reschedule, or cancel any booking with 24 hours notice. Want to stop altogether? Just let us know. No cancellation fees, no hassle.
How we vet our cleaners, what they bring, and how we maintain standards across the country.
Yes. Our cleaners turn up with everything needed - vacuum, mop, cloths, and a full kit of cleaning products. It's all commercial-grade stuff, not the watered-down products you'd get at the supermarket. If you have a preferred product (say, for sensitive skin or a specific floor type), just leave it out and mention it in your booking notes.
Each city has a local operations manager who handles cleaner recruitment, training, and quality checks. Every cleaner uses the same checklists and follows the same standards. We also send post-clean surveys to customers and follow up on any rating below 4 stars within 24 hours.
Every cleaner goes through a national police check, reference checks with previous employers or customers, and an in-person (or video) interview with our team. We also require proof of their right to work in Australia. About 1 in 8 applicants make it through.
All our cleaners are covered by public liability insurance. If something gets damaged during a clean, let us know within 48 hours and we'll sort it out. We'll arrange repair or replacement - you won't be left out of pocket for an honest accident.
What happens on cleaning day and how to get the best results.
Totally up to you. Plenty of customers leave a spare key, use a lockbox, or give us their building access code. If you won't be there, we'll text you when we arrive and when we're done. Some people prefer to be home the first time to walk through any specific requests - that works too.
A standard clean for a 2-bed apartment is usually 2-3 hours. A 3-4 bedroom house might be 3-4 hours. End of lease cleans take longer - anywhere from 4-8 hours depending on the property size and condition. You'll see an estimated duration when you book.
It helps. The less time your cleaner spends moving things around, the more time they can spend actually cleaning. Clearing benchtops, putting dishes in the dishwasher, and getting clothes off the floor means we can focus on the scrubbing, mopping, and deep cleaning.
Absolutely. There's a notes field in the booking form where you can list priority areas or specific requests. "Please focus on the oven" or "skip the spare bedroom" - whatever works for you. The cleaner sees these notes before they arrive.
Our support team is based in Australia and available 7 days a week. We're actual humans, not a chatbot.
