House Cleaning Services in Hawthorn

Every house cleaning job that we undertake consists of a whole house clean. If you wish to do more, you can incorporate various add-ons to your house cleaning.

These add-ons cover everything from oven cleaning to fridge clean and carpet steam clean. Visit our pricing and services page for a comprehensive list of what we clean. During checkout, you can drop some extra notes in your account on your cleaning requirements.

Our deep and regular house cleaning entail the same checklist. However, deep cleaning is more deep cutting and needs extra attention, effort and time for sparkling surfaces.

We require our clients to choose the Deep Clean option if their home hasn’t been cleaned for the past month and if the home is not being maintained regularly.

If you did not select the Deep Clean option, we may add it on arrival of our cleaners, in case you need it. We make sure we call our clients before we make any alterations to the pricing.

This is absolutely possible. To cater for your ongoing house cleans, we will be sending out the same cleaner by default. We try as much as possible to allow the trust that you have developed with our cleaning team to flourish.

Should a need arise where we need to send a different cleaning team, we will notify you in advance.

Not necessarily. Once you have given our professional cleaning team precise instructions on how they can access your home, we can take it from there. Our clients typically prefer scheduling house cleans on workdays when they are out of their house. This is also desirable for them as they can return to a spotlessly clean house.

You can pay us using VISA, MasterCard and American Express. We accept credit cards as well as debit cards. You won’t pay any processing fees on our cleaning charges.

We, however, don’t accept payment options such as cash neither do we offer invoice payments.

We provide a stress-free process of rescheduling or cancelling your house cleans. Just be sure to notify us at least 24 hours prior to the commencement of the cleaning in order to avoid paying a late cancellation fee.

Give us a call to cancel or reschedule your cleans or simply manage your bookings in your account.

With Calibre Cleaning, you can choose to simply have the common areas cleaned. Simply select our ‘hourly clean’ option in the checkout. We have a minimum of 2 hours for hourly clean. After picking this option, leave us a note in the instructions on what you want us to clean and let our team handle the rest.

If you aren’t sure of the hourly estimate, you can simply make a rough estimate based on the amount of time it typically takes you to complete the same job. We will adjust the booked time accordingly upon the completion of the cleaning task.

We maintain very high standards when it comes to recruiting our professional house cleaners. That means we will only send the best and most trustworthy cleaners that we have full confidence in to come and clean your homes.

All our professional cleaners undergo a thorough vetting process before being sent out to your home. Our cleaners have met the following minimum requirements:

• Undergone a police check
• Been reference checked
• Insured
• Undergone trial cleans

On top of it all, we do an impeccable job when it comes to cleaning your home!

We don’t attach a timeline to how long it should take us to make your home sparkle. We will stay for as long as it takes to ensure your home is spick and span.

Our cleaners work with a detailed checklist and will stay in your home until every item on our checklist is completed to your satisfaction. We don’t normally rush our house cleaners; we allow them to work with care and attention to detail to give you the desired results.

As experienced house cleaners, we have our own top-notch equipment and cleaning products that we use to make your home shine.

However, if you have specific cleaning products and equipment that you’d prefer to have us use, you can simply drop us note in the instructions during checkout or in your account and remember to leave them out for our cleaners when they come to clean your house.

When you book your house cleaning with us, we will ask you to enter your credit card or debit card details. However, we will not charge your card until the cleaning job is completed to your satisfaction.

We prioritise your online safety and security and do not store any of this information with us.  The booking form on our website has been secured by a 256bit SSL encryption, one of the highest in the industry. All our payments are processed by the reputable online payments company, Stripe.com

Yes! Every clean is backed by our Calibre Guarantee. If you are unsatisfied with the outcome of our cleaning, kindly notify us within 24 hours and we’ll return and do a re-clean at zero cost.

Every cleaning job is an opportunity for us to prove our proficiency and we are keen on building long-term relationships with each of our customers.